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Frequently asked questions

This help centre is designed to cover the frequently asked questions we receive from social media experts looking for the best social media reporting and analytics tool to help them in their role.

Are you a Locowise customer looking for more specific FAQs?

Check out our product training section here.

What social media platforms does Locowise support?

TikTok, Facebook, Instagram, LinkedIn, Twitter, and YouTube.

How many metrics does Locowise provide insights for?

Over 300 individual metrics in total. With the intelligent Locowise machine learning tool, you can access additional metrics including predictive metrics, so there is no more second-guessing for your social media strategy.

How does Locowise calculate each metric?

Details for each specific metric are showcased on the individual charts under the information icon.

How can I export the insights shared?

All reports can be exported as CSV, PDF, PPT.

How many price plans are available?

Locowise offers four unique price plans in total which are designed to scale and grow with your needs. Plan details can be found here.

Can I add additional profiles to my plan?

Yes, additional profiles can be added to every plan either at the point of purchase or any time during your subscription.

Can I connect Locowise with our platforms?

You can download or schedule your reports to be sent directly to your email or Slack channels.

Will Locowise publish content on my social media accounts once I have connected them?

No, Locowise will not publish any content on your pages.

How much historical data can Locowise provide for each social media platform?

  • TikTok: 2 years
  • Facebook: 2 years
  • Instagram: 2 years
  • Twitter: 2 years or 3,200 tweets
  • LinkedIn: 1 year
  • YouTube: 1 year

Can I add competitor accounts?

Yes, you can add competitor accounts for Facebook, Instagram, Twitter, and YouTube.

Can I add my branding to Locowise reports?

Yes, you can upload your company logo to display on your reports.

If I change my password for my social media accounts, will I need to reauthorise Locowise access?

Yes, if you change the password for your social media accounts you will need to re-authorize permission for Locowise.

How do I sign up?

Easy! Either request a demo first here or send us an email and we'll be happy to help.

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questions?

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